Good

For Fiesta driver side mirror shakes/vibrates at freeway speed. This isn’t unique to this particular vehicle - but a design issue.

Remove requirement of Gold status and Immediately Allow use of points.

I had to wait in line for 20+ minutes to see a rental agent to complete the rental contract. I rent cars for business trips and speeding through the rental process is important. I’m a Budget Fast Break and a National Emerald Aisle member and can get in and out of the rental lot quickly. I’m a regular renter through Easy Rent because you survey many rental agencies and get the best price, but I don’t like how long I have to wait at the rental counter. Could Easy Rent devise a way that regular Easy Rent customers could be expedited in the rental lines?

Counter staff tried so hard to sell me extra insurance liability. He said that easyrentcars.com liability protection does not work and they did not see it in the system.

The rental company did not have the model of "Chrysler Pacifica", we finally chose a "Dodge Grand Caravan" instead.

Like: Shuttle drivers were very nice, so were the counter staff. Drop off staff friendly as well! Car was great, all options and having sat radio was a plus.
Dislike: Only problem encountered was the drive to and from. Much of it due to LAX. It can take a long time to drive through especially if you get picked up at the first gates. Drive back was a little slow too due to the fact we picked up many arriving rental customers (filled the bus) along the way. Not the drivers fault, but is time consuming.