Good service, great car. Already made another reservation

There is a limited daily mileage at the original car so that I need to add much money to change to another car for unlimited mileage as I need to drive to Manchester. No clear instruction in the airport for the shuttle bus to this Green Motion Pick up which is far away from the hotel.

great green enviornment company, excellent counter and service staff! My two visits very great experiences. very professional, I will definately come again and refer them.m4j4 location staff: thank you for helping me through a very difficult situation going the extra mile on the spot for me. YOU ARE IN DANGER OF BEING TAKEN OVER BY THE BIG COS!!!

good concept of online service and booking process.

Good value for money except that staff are eager to ask upgraded on booked car and insurance. Dont forget to retain good photo records and detailed check on car before taking it.

Awful liar. The counter staff cheated my husband by forcing him to buy many items which she did not mention and end up paying $2600 more, otherwise she would not let my husband take the car despite the fact that I paid the rental.

Basically they advertise a price for a certain car, which you reserve online, you get there on a shuttle bus from Heathrow after a flight with all your luggage so you are trapped.. You wait for ages as many disgruntled passengers are querying with two staff members, you then have your turn. Basically the car you thought you were renting is not available, they offer a substandard car or another at a much much higher price... You then have to take out insurance at about 28 pounds per day, you also have to pay extra for more mileage. If you don't take higher premium you get stuck with shit crappy car for a family of 5 as no others... If you take expensive insurance out magically a car that can accomodate the five of you appears... Total farce, the guys behind the counter sound like robots, just churning out the same sentences to everyone, not one person in that car rental office left with a smile on their face. Every customer left feeling fleeced and pissed of!!! AVOID at all costs............