Great as Usual

Long pick up time. Poor access to a small yard for car rent. Dreadful staff on return and poor process. Would not use again.

I waited for. Bit but no longer than is normal, and they seemed to be expecting me which was good. The paperwork took a bit of getting through I felt compared with hires i have had overseas. other than that the staff were helpful, customer oriented and accommodating. One thing, and this is a constant gripe of mine - can booing platforms and car hirers get a grip over the ‘additional’ insurances’ - just other wrap it all up in the initial cost and be truthful about it, or leave it out and stop trying to frighten people in to buying an expensive addition so that commission can be made.

See the comment about additional insurance - what a pain in the backside.

Service took ages. Car wasn't clean which made it hard to detect damage already to vehicle. Problems with system which took too long. Staff were friendly but overall won't be going back.

Feel I have been conned.