LONDON STANSTED AIRPORT CAR RENTAL REVIEWS

The car was Kia Ceed and it was dirty and it was rainy when I picked the car up. I couldn't spend so much time to look the car around. But I took lots of pictures of the car. There was damage in front of the car and they gave me that car with specified damage in the pickup form. I drove that car 14 days and didn't use rear seats. When I went to drop that car, one guy came from the cabinet and he just opened the door and realized very very very small point that I couldn't see at my first look. There was a little and tiny dent that I didn't see before and he said me we have to charge this dent to you. I show the initial photos to him but he was getting stuck in to charge that dent to me. My initial photos contain that area too but it was so rainy and that point was wet. So hard to realize with eyes but "Micheal"(the guy's name was according to his told) seen this point at first look. And he said to me I have already charged 232GBP for that dent. I couldn't understand when he charged when he decided to charge. According to his measure dent was 30mm. But as you can see the attached picture its not over the 5mm. I will report your company to my bank as that was a fraud. Also, I asked the "Micheal" to show this dent wouldn't be charged the next person who rent this car. He told me he had already entered that damage in their system. I requested to see his report and there was nothing in that car detail!!!

It was quite simple and helpful. Nothing was unexpected. Very happy to use your website.

Courtesy is good. Registration and car collection are simple and speedy. Condition of the car is good.

Good. Booking process is convenient.

Nonostante da condizioni di contratto sia scritto che il deposito è di 300 £, al banco abbiamo scoperto che la cifra è di gran lunga superiore, e abbiamo dovuto pagare un extra per ridurla. Farò richiesta di rimborso in questi giorni

Especially Mouna did a great job and was very nice and helpful.

They didn’t know I’d selected a VE Golf and wanted to give me a Renault Captur until I showed them the booking confirmation, so I think the reservation went through to them wrong

I like the auto rebook feature which keeps checking if the price has dropped and automatically redoes your reservation. I needed help with the additional insurance and the support team took many messages back and forth to try and get a suitable answer.

Dollar were fantastic. Super helpful, understanding and the lady who served me at Stansted was an absolute pleasure to deal with. Had a fantastic car, much better than I booked and paid for, and a wonderful experience.

Need more information emailed about shuttle service and pick up, it wasn't clear where we should wait or what vehicle to look for, so took us a long time and to-ing and fro-ing and asking questions to find shuttle pick up. Would be better to include more detailed information in info sent prior to pick up.

The Drivalia rep was quite rude and unhelpful- really pushed daily insurance of £45 per day and not happy that I didn’t take it - did not know what fuel the car used and told me to look at the cap myself.

yes all good

My daughter told me about you and will use you again

Excellent service from Stephan at the check-in desk but he was on his own. There were 3 groups in front of us so the check in took 20-25 mins before we were seen. However, the rest of the experience with Avis was excellent.

Good value for money

Faster processing of deposit refund would be ideal

When returning the car as suggested I made a video of the car condition, but the agent receiving the car got agitated saying that I can’t film on private property, told him I was filming the car as suggested, then switch to I could not record his voice, but did not shut up, so how am I supposed to record the car conditions if the employee does not shut up or let you do it ???

No issues, so far so good already booking another vehicle.

The whole process was very professional. There was no queue and Ammar (the agent who served me) was helpful, concise and professional. He mentioned a couple of upgrades but wasn't annoyingly pushy about them. I would highly recommend.

I love booking through QEEQ. This was my third time and it's always been a smooth process with a better price than had I gone through a price comparison site or direct to the provider.

Very helpful staff all went smoothly

Price drop savings of 20 € many thanks to QeeQ

Service was good and speedy. The car itself had quite a lot of damage - to the point of starting to look a bit shabby. Calling it on-airport is a bit of a stretch as it is very far from the terminal and not even in the car hire village, but part of a hotel.

Given a free upgrade very nice gesture!

Website. unlike some others . was clear and easy to navigate with no late add on's

smooth quick process.recommended

straight forward process as always. Price

Gr8 job

When returning the vehicle at about 9am on a Saturday morning there was no Budget staff at all. I parked the car and left the keys in the returns box and to date (2 clear days later) I have had no acknowledgement that the car was returned and that it was in a satisfactory condition.

Totally Satisfactory

It was amazing service by Waleed. The way he explained everything that was awesome and helpful. Great service, amazing experience ..

Great base price BUT they make their money from all the extras and they keep coming and hard selling them. If your strong and say no to everything it’s fine. Don’t get ripped off or guilted into adding and adding and adding cover, fuel deals etc...