Got a upgraded car for same money

I initially booked an economy car so I was pleased to be told that the vehicle had been upgraded free of charge. However, unlike most rental agencies at Orlando Airport, I was not given the option of choosing my vehicle from a selection lined up in an aisle. The downside was that the vehicle that had been chosen for me was still being cleaned and after the 9.5 hours flight I had just endured I was not best pleased with having to wait. This was obviously apparent to the attendant who arranged for a clean vehicle to be brought round immediately and adjusted the paperwork very quickly. I was directed to the vehicles parking bay and, along with the contract, I was given a Pre-Rental Vehicle Inspection Form which would have allowed me to make a note of any defects before driving the vehicle (there weren't any). I was quite surprised to find that the vehicle I was given (VW Jetta) was a diesel. I drive a diesel vehicle in the UK so this was fine by me but I know they are not that popular in the US and some people would pointblank refused to drive them. During my four weeks with the vehicle it proved reliable and economical. The return process was extremely simple and well signed posted and took all of 5 minutes.

Well laid out website that was a breeze to navigate. Very competitively priced. Would use again and recommend.

We got upgraded for free to a big Hyundai Santa Fe. However pick-up was not very fast as the agent didn't really explain in details all the extra charges so we had to go back to the counter after we signed the contract.

They need to better educate renters on the likelihood of hitting toll roads & bridges so that the renter can make a better informed decision on whether or not to get the toll pass. As it stands, I felt as though they intentionally didn't well inform me so that they could charge higher rates for the tolls.