It was a great rental experience

Car was fine. However 1) it took over 30 minutes to be picked up (the "Omni" markings on the van were much more apparent than the "Green Motion" markings, which resulted in us almost missing the van), 2) the person at the pick-up counter was unfriendly, unaccomodating, made a big issue of our personal insurance, promoted the Green Motion tollway rip-off policy/pricing way too hard, indicated that the car's gas tank was half-full but input on the rental agreement that it was full, 3) when we returned the car with gas tank half-full as instructed, upon return, the return agent tried to charge us $90 for gas, 4) lastly, at $500 dollars, this was by far the largest deposit I had to pay for a rental car -- and for a rental that was only $160!!!. All that together means I won't be using Green Motion again.

A) Difficult to find pick up location. b) Slow shuttle c) Over 1 hour to check in-1 person at the counter-Did not even acknowledge we were there. d) Car had dents and chipped windshield. e) Won't be using this company again. Not customer focused at all. f) Since it took so long to check in my plans had to be cancelled. G) worst car rental experience I have ever had. H0 Person at the counter had no proof of car insurance. Wanted large non refundable payment. Won't be

Counter wait was very long almost 40 minutes.

The check in process would have been faster if I had brought my ins card.

Like: I stayed at westgate resort and had a great. Lots of developments. The water park was perfect and fun parks within 20 minutes drive.
Dislike: Need more service staff. The waiting was too long at pick up. After my delayed flight it was too tiring to wait hm30 mins for pick up.