9.8 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: Great price
Read More >9 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: Great price. Pickup from airport was positive - great shuttle staff.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: Everything!
Dislike: Nothing!
Read More >9.2 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: The cars there are affordable and they have never taken advantage of us. There are cheaper cars at different locations but buyer beware. Green Motion was the best value for a newer car for the lowest price.
Dislike: The upsell on toll booth pass was a bit much. The person said he couldn't say if all the toll booths had manual lanes. What? On public highways? Bad tactic. We skipped that add on. Also the GPS unit was left in our car from the previous renter. We promptly returned it before leaving to make sure we weren't charged daily for it.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: The rental price was awesome and we received the model car we were expecting. Really appreciated the shuttle service too! Very efficient.
Read More >8 /10 Very good
Reviewed: Wednesday, April 24, 2024
Like: I was upset with this company at the beginning however the customer service rep made everything worthwhile.Only the 1st hundred miles are covered in your reservation anything after that cost extra.
Dislike: When I walked in to pick up my car rental, I was shocked to find that if you live in the state of Florida,Only the 1st hundred miles are covered in your reservation anything after that cost extra.
Read More >8.4 /10 Very good
Reviewed: Wednesday, April 24, 2024
Like: Was good transfer to airport Very nice people
Dislike: I did not like the sunpass charge that we did not know we had to purchase. That was a rip off. I could have paid all my tolls for around 30.00 I went through. They scare you into taking it saying 50.00 if you go through a toll booth with the ones that you have to have a sunpass on your car.They should tell you all about that charge before you rent
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: The Car
Dislike: Nothing
Read More >8 /10 Very good
Reviewed: Wednesday, April 24, 2024
Like: Great CS Rep (Henry) for the extra help. Outstanding service
Dislike: Car interior was clean. However, exterior and windshields were cleaned with dirty rags
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: Workers not trying to sell additional services to tack on extra cost. We were very pleased.
Dislike: No complaints
Read More >8.4 /10 Very good
Reviewed: Wednesday, April 24, 2024
Like: I stayed at westgate resort and had a great. Lots of developments. The water park was perfect and fun parks within 20 minutes drive.
Dislike: Need more service staff. The waiting was too long at pick up. After my delayed flight it was too tiring to wait hm30 mins for pick up.
Read More >9.8 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: My rental experience was painless and quick. I recommend this place.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: Love the personal interaction of the manager,Christian. Made you feel like a million dollars Christian greeted and follow through with everything with excellence
Read More >9.4 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: Great price. Overall, it was the best deal I could find.
Dislike: The car had been backed in to something and had a huge dent in the rear
Read More >8.4 /10 Very good
Reviewed: Wednesday, April 24, 2024
Like: Great for the price
Dislike: I like everthing execept the remote door didnt come with the car
and manual wiidow like old days
Read More >8.8 /10 Very good
Reviewed: Wednesday, April 24, 2024
Like: I had booked 9 pm instead of 9 am. Agent was able to adjust my reservation to resolve the problem.
Dislike: It was a great experience. There was nothing that I didn't like
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
I don't know what Green Motion is. I rented through Economy and they were great. My ratings above are for them.
Read More >9 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Good counter support. Courteous drivers.
Read More >8.3 /10 Very good
Reviewed: Wednesday, April 24, 2024
My only complaint was I had to drive a mini van because they were out of compact. Car was banged up a little and turn signal out.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, April 24, 2024
excellent idea
Read More >8.7 /10 Very good
Reviewed: Wednesday, April 24, 2024
I rented my car through EasyRentCars, and brought the Voucher I received from that company.
On my arrival at the pick up location at Green Motion,
7640 Narcoossee Rd, Orlando, Fl 32822, I handed the colleague the printed version on this Voucher, and a printed version of the receipt I received from EasyRentCars.
I explained that I did not need any further insurance, and directed her to read the Voucher. She did so.
I agreed that I wanted the transponder activated for the toll roads. And agreed that the gas tank was fueled to between 1/2 and 1/4.
When she asked me to sign for payment, I queried the amount of 227.90, as my voucher says that the amount due on pick-up was USD 46.25. Obviously the transponder would be additional to that, but still not 227.90.
She assured me that the balance was simply a pre-auth to cover a USD 100 fee in case of smoking in the car, and a USD 200 fee in case of damage to the rims.
I asked if there were any extras in this cost, other than the 46.25 due on collection, and the additional cost of the transponder. She assured me that there were no other charges and the actual payment would be as shown on my Voucher, and the balance of the amount was only a pre-authorisation.
I dropped the car back to Green Motion,
7640 Narcoossee Rd, Orlando, Fl 32822 on time, undamaged, not smoked in, and with the gas at 1/2 a tank, and was shown immediately to the shuttle to the airport.
I received the emailed invoice after I had cleared security at Orlando Airport, and I tried to telephone the pick up location, but was unable to connect.
The invoice shows a number of additional charges not mentioned in my rental voucher with EasyRentCars.
I am less than impressed with this as I worked hard to convey what I needed, what I had paid for, and what I expected.
The car was great, as was the shuttle and service that excludes the financial aspect
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
The check in process would have been faster if I had brought my ins card.
Read More >4 /10 Average
Reviewed: Wednesday, April 24, 2024
Showed employee insurance with credit card company. They wanted proof from my car insurance company or $20.00 day extra
Read More >8 /10 Very good
Reviewed: Wednesday, April 24, 2024
Many many many add-on surprise prices added to our costs. Unnecessary toll transponder for insane price and would not decline insurance without proof. The extra fees were very very insane. Will never rent there again. I don’t blame service staff and car was fine. This was obviously scripted from management. Awful. Awful. Awful.
Read More >6.3 /10 Average
Reviewed: Wednesday, April 24, 2024
Not truthful about area tolls, deliberately pushing their EZ Pass device with exaggerations and lies.
Tried to charge me for a second driver just because my traveling companion was paying the vehicle - that’s ridiculous!
Claimed they would e-mail receipts at pickup and return, but never did - despite my telling them I hadn’t received either.
Other car companies wouldn’t be renting out visibly damaged cars like the one I received.
No windshield fluid. Isn't that a basic checklist item?
Repeatedly offering additional insurance, despite my constantly saying no, not necessary.
Damaged doors were not marked on checkout sheet until I took photos and demanded it be included.
Read More >5.3 /10 Average
Reviewed: Wednesday, April 24, 2024
This is my second time of reservation. same MO but this time it’s not good enough for me just having insurance ID cards need to have declarations page with policy on it. It’s easy if I had phone with me but I left at home and it’s weekend no one works so forced to pay extra to get the car
Read More >4 /10 Average
Reviewed: Wednesday, April 24, 2024
try to price more items to get higher rental price.
Read More >8.7 /10 Very good
Reviewed: Wednesday, April 24, 2024
Counter wait was very long almost 40 minutes.
Read More >7.7 /10 Good
Reviewed: Wednesday, April 24, 2024
I didn't know they made cars without power windows anymore until I got this car.first car we had had a warning light on. There was dirt on shelf by rear win and rattle from trunk. Counter staff was good and drop off was very easy.
Read More >6 /10 Average
Reviewed: Wednesday, April 24, 2024
American Express credit card was not accepted at this location. We were charged extra each day plus needed to put a deposit down. This caused our bank to lock our banking cards due to they believed fraud transaction was occurring. Had to send more time on the phone with our bank to correct this so we could use our banking cards while on our trip.
The vehicle smelled like smoke. There was no keyfob or electric windows. I will never rent from someone other than Hertz, Enterprise, or other nationally known rental cars. Never experienced this kind of problem with these companies or when we rented an economic vehicle from them it was always electric doors, windows, etc.
Read More >3.3 /10 Poor
Reviewed: Wednesday, April 24, 2024
My reservation was cancelled , even though my flight was early, and they had cars available. I was told I would have to go online to get another reservation and then I would have to wait an Additional 30 minutes for it to show up in her system even though I had waited 30 minutes for the shuttle and another 30 at the counter. Staff was rude and did not even apologize.
No one could find out why it was cancelled. Van driver was friendly.
Wasted almost 2 hrs. Took the shuttle back and walked right up to another counter to get a car (perfect driving record, over 25, and rent frequently) Thought I would try this company. Never again and have already took friends to Never rent, or Park there, ever.
Read More >6 /10 Average
Reviewed: Wednesday, April 24, 2024
A) Difficult to find pick up location.
b) Slow shuttle
c) Over 1 hour to check in-1 person at the counter-Did not even acknowledge we were there.
d) Car had dents and chipped windshield.
e) Won't be using this company again. Not customer focused at all.
f) Since it took so long to check in my plans had to be cancelled.
G)
worst car rental experience I have ever had.
H0 Person at the counter had no proof of car insurance. Wanted large non refundable payment.
Won't be
Read More >7.3 /10 Good
Reviewed: Wednesday, April 24, 2024
Bus took too long. Waited for over 40 minutes to check in and get car. Did not give me a receipt at time of auto return. Counter could not give receipt. Tried calling numerous times about receipt and phone doesn't answer. Will never again use this company for auto rentals. Worst experience ever.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
They did a great job and even an upgrade of the car! Second time using green motion. Excellent service!!!
Read More >6.3 /10 Average
Reviewed: Wednesday, April 24, 2024
Took over an hour to be picked up and another almost hour at the counter waiting in line and then waiting for the car. the most unorganized car rental place I have ever dealt with.
Read More >7.3 /10 Good
Reviewed: Wednesday, April 24, 2024
I had to make a last minute reservation and Green Motion had the best prices available. But, we landed in Orlando airport ~ 5:30 am and had to wait over 30 mins to get the shuttle that would take us to the Green Motion location. At the location, there was only one couple before me in the line but it still took > 20 mins to complete the booking for them. There was a single operator to help people get their cars and she was having technical issues, still the wait seemed really long.
Read More >4 /10 Average
Reviewed: Wednesday, April 24, 2024
El carro no era como esperaba! Muy pequeño y sin seguros automáticos! No volvería a alquilar vehículos con ellos así estuvieran súper económicos!
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
The car that was given had expired tags. An officer noticed this while I was in Starbucks parking lot and was nice by letting me go without a ticket since it was a rental.
Read More >7.3 /10 Good
Reviewed: Wednesday, April 24, 2024
Counter times were awful. Very slow moving considering many of your cars are rented around flight schedules.
When I got into the car I realize that there was less than half a tank of gas - but couldn't go back due tot already being behind schedule from getting the car. The girl at the counter told me that I had to bring it back filled 7/8 full... So I ended up putting in basically almost a half a tank of gas that I didn't get to use and paid extra for.
I brought it to their attention at checkout and nothing was done.
Read More >5.7 /10 Average
Reviewed: Wednesday, April 24, 2024
Terrible experience overall
Read More >6 /10 Average
Reviewed: Wednesday, April 24, 2024
When we booked on easycar rents it said the total was about $100 but once on location we were charged over $400 and weren’t allowed to use our own insurance. The car was full of scratches. No power locks or windows that was an extra charge.
Read More >6.7 /10 Average
Reviewed: Wednesday, April 24, 2024
Good price and good service
Read More >4.7 /10 Average
Reviewed: Wednesday, April 24, 2024
Wait time at the counter was ridiculous. Counter staff was rude. Reserved car was not available so we were given an alternate vehicle which was very dirty on the inside but after waiting so long at the counter we took it anyway. Not impressed with green motion at all.
Read More >6 /10 Average
Reviewed: Wednesday, April 24, 2024
I was unhappy with the customer service as I was quoted with one price upon booking and when I arrived at the counter they made me take insurance that they said was not on my policy. After calling my insurance agent he said that he had never heard of being forced to take that. Then they “recommended” that I buy the sun pass for tolls saying we couldn’t pay for them on the highway. This is not the case, they just don’t take cash. Therefore, we spent $69 on sunpass when in actuality our tolls probably cost a total of $10.
Read More >2 /10 Poor
Reviewed: Wednesday, April 24, 2024
No, I am highly dissatisfied with this company and will never use their business.
Read More >6 /10 Average
Reviewed: Wednesday, April 24, 2024
I was told I needed everything. Seemed like I had no option other then to pay.
Ended up paying close to $400 dollars in one day!
for a Nissan Versa....
Was told I needed the Tolls.. which I did not end up using, Was also told I would get refunded for not using, the tolls and if no damages had occurred to the car.. still no refund
Read More >4.3 /10 Average
Reviewed: Wednesday, April 24, 2024
We waited longer to get the car than our flight. We landed at 6:30 and had the car at 10. Ridiculous! Lesson learned- no money saved after all of the add on charges and never rent with a company outside the airport.
Read More >5 /10 Average
Reviewed: Wednesday, April 24, 2024
It took a long time to pick up car. She guilted me into getting e-toll pass - she said that some tolls do not accept cash and if you go through it costs lots of $. It was $100 more!!! The car we got had manual windows/locks and a dirty windshield. It had ants in it. Kept crawling on us. They gave us another the next day which was nicer. I was not impressed. I rent several cars a year and usually never have any trouble.
Read More >2.3 /10 Poor
Reviewed: Wednesday, April 24, 2024
From shuttles not picking me up at the airport, to no one answering calls at the desk so that I could get picked up as shuttles kept passing me by (apparently the spots they tell you to wait at for ground transportation are the wrong spots), to the sales clerk trying to give me an unsafe car he tried to give to two parties in front of me that each denied, this was an awful experience. The first car he tried to give me I was told was an "Upgrade"...well, it clearly had been in an accident as the front driver bumper was dented in and cracked, along with duct tape on the rear driver door. The car I ended up getting was dirty with Pretzels and a lighter under the driver seat, a "Maint. Required, see your Dealer" warning light with constant chiming, and collision chiming continually going off, and an empty tank of gas. I was not told proper directions on dropping the car off; I was told to be there at 4:30am, but I was not told that there would not be counter staff available or proper directions of where to drop off car. This was a terrible experience, start to finish, and I will not rent with this company again.
Read More >2.7 /10 Poor
Reviewed: Wednesday, April 24, 2024
Did not like that I was made to over pay on insurance. Also over priced on the vehicle, felt like I got robbed. A family member of my rent from Ace next door and paid less then I did and they got an SUV for way cheaper then I did with the little car I had. Will never rent from Green motion agin. And not to mention the Air conditioning in the car wouldn’t keep up with the Florida heat
Read More >2 /10 Poor
Reviewed: Wednesday, April 24, 2024
Every person I dealt with (3) completely rude! Absolutely would NEVER use you guys ever again!
Read More >4.7 /10 Average
Reviewed: Wednesday, April 24, 2024
Staff rude, impatient and policy as well as hidden fees not disclosed until last minute at the counter. The shuttle was a long wait in the hot weather which makes it frustrating and discouraging to have to return to the terminal and start over. Overall, it was a terrible experience for me and my family of four. We will never pick easycarrental again. Would not recommend to anyone unless he/she does not mind being deceived
Read More >6.7 /10 Average
Reviewed: Wednesday, April 24, 2024
Double insurance was charged.
Read More >8.3 /10 Very good
Reviewed: Wednesday, April 24, 2024
The car was cool, the Volt plug in didn't work. Service was long but staffed was trying it seems. Still disappointed in their California office though.
Read More >8 /10 Very good
Reviewed: Wednesday, April 24, 2024
The car was perfect for meeting our needs, my main issue was the hidden costs. Which we were very angry about. We were advised to pay $12 dollars a day for toll roads as a number of them across Orlando and liable to high cost fines. Over the period we travelled on 2 Toll roads that would have cost us $5 so feeling well ripped off. Advised we did not need. To refuel then when we returned car charged $42 dollars when I asked how much if went and put fuel was toldI would have less then half an hour to get it fuelled and returned or would. Be charged another day’s hire. As I said felt completely ripped off. When we returned the car one family returned to airport to go to one of mainstream car hire providers due to the costs they were to pay the costs not previously mentioned.
Read More >4.7 /10 Average
Reviewed: Wednesday, April 24, 2024
Worst rental experience ever had.
The company required a supplemental liability insurance of $25.99 per day when I picked up the car. It left me no choice but to purchase it.If it was mentioned when booking, I would never choose this one or at least rent for less days. Cost me around $130 on more supplemental liability insurance and the cost is more than the rental fee. Be careful .
Read More >2 /10 Poor
Reviewed: Wednesday, April 24, 2024
This company is a scam. They advertise low rental prices but has a lot of hidden fees that they force you to pay. They also lie about insurance state laws to trap you into buying their own insurance even if you have your own. Total rip off and unethical business. They need to be reported for at least lying about state laws. A negative rating is more than they deserve to get.
Read More >2.7 /10 Poor
Reviewed: Wednesday, April 24, 2024
I would never EVER rent a car from this company. I arrived to pick up car that I reserved and paid deposit on to be told after waiting for over an hour in line that they did NOT have a car for me. The worst part is that the company has not reimbursed my money for deposit back.
Read More >6.7 /10 Average
Reviewed: Wednesday, April 24, 2024
Car was fine. However 1) it took over 30 minutes to be picked up (the "Omni" markings on the van were much more apparent than the "Green Motion" markings, which resulted in us almost missing the van), 2) the person at the pick-up counter was unfriendly, unaccomodating, made a big issue of our personal insurance, promoted the Green Motion tollway rip-off policy/pricing way too hard, indicated that the car's gas tank was half-full but input on the rental agreement that it was full, 3) when we returned the car with gas tank half-full as instructed, upon return, the return agent tried to charge us $90 for gas, 4) lastly, at $500 dollars, this was by far the largest deposit I had to pay for a rental car -- and for a rental that was only $160!!!. All that together means I won't be using Green Motion again.
Read More >2 /10 Poor
Reviewed: Wednesday, April 24, 2024
No help try to rent me two 8 seated vans well over 1,500.00
Read More >6.7 /10 Average
Reviewed: Wednesday, April 24, 2024
Windows need to be cleaned. I could not see out of them in the sun. Had to buy cleaner and cloths to clean them. 3 maintenance warnings kept coming up on the dash. Too old to rent out.
Read More >2 /10 Poor
Reviewed: Wednesday, April 24, 2024
Green Motion is HORRIBLE. I will never give my business to them ever again. I had 2 car reservations which I need to get reimbursed for since Green Motion cancelled my reservation without informing me. Although I called three times and I called the night before to confirm and spoke with Melissa who failed to mention to me that my reservation will be cancelled. I told her initially when I made my reservation I called the same time to adjust the time since my flight was landing later in the day. I was informed by a young man who assured me that they have 24 hr grace period and I have nothing to worry about. Melissa said the same thing when I called the night prior to confirm. She said we are now more strict on that policy but I’ll make a note on the account. She than hung up on me. I called couple of times and she saw my no in the caller ID and wouldn’t answer. Than I called from my work no and she answered immediately. I told her I had few more questions. She assured me that my reservation would be fine. If they record the conversation I highly suggest to go back and listen to those calls. You’ll know the truth. I asked multiple times confirming with her that I will not run into this problem. I had elderly parents, aunts and uncle, siblings, and my nephew with me. Now think about it would I drag my elderly parents and aunt and uncle and a child after traveling all day if I had known they would do this. NO I WOULD NOT. Anyhow, very very disappointing. They were not even willing to accommodate.
The lady at the front desk was rude and it felt like she didn’t want to be bothered. Also told me there were no cars available. I had to take 9 family members back to the airport and thanks to Budget Rental Car they accommodated me ASAP. Never ever will I do business with them.
Read More >6 /10 Average
Reviewed: Wednesday, April 24, 2024
You charged another insurance whe I already had an xtra insurance . no options offered , You are stealing money from customers . I need a refund of my money .
Read More >8.7 /10 Very good
Reviewed: Wednesday, April 24, 2024
I do not understand why you even offered a car with a broken driver seat adjustment. You should only rent cars that are 100%.
Read More >6.7 /10 Average
Reviewed: Wednesday, April 24, 2024
Well they only had one person at the counter. Spent 40 minutes waiting to get my car. The tire had a small leak and I had to stop twice a day to fill with air. It was not easy finding the shuttle to Green Motion.
Read More >5.3 /10 Average
Reviewed: Wednesday, April 24, 2024
I was promised a midsize car, altima or equivalent but given a carolla.
The car was dinged up a bit a had a musty smell. Also, the maintenance warning was on in the car and it was given to me with an 8th of a tank of gas.. The rental was cheap but so was the overall experience.
Read More >2 /10 Poor
Reviewed: Wednesday, April 24, 2024
I couldn't even complete the reservation. They make me wait 15-20 minutes for assistance because they didn't have system. When they finally assist me wanted to charge me for the deductibles[$450] because I brought my own insurance. I canceled my reservation because of the bad service at the counter from the employee
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Green motion is a high class off airport rental car establishment. The staff was friendly and the service was great. In and out in less than 10 minutes.
Read More >7 /10 Good
Reviewed: Wednesday, April 24, 2024
I had a very bad experience with Green Motion on pickup. Due to weather in my departure city I arrived early and tried to pick up my car 4 hours early. I was more than willing to add an extra day to my rental at the rate I booked with you. The counter personnel was rude and then told me it would be $200.00 to get a car 4 hours early. I waited the 4 hours and then they charged me more than agreed upon in my rental agreement with easyrentcars.com. You are reimbursing me in the next couple of days. It was a lot of hassle and extra effort. I would prefer not to use Green motion in the future. This is the 4th time I have used easyrentcars in the past 8 months and I do think you are a good company but should stop using Green Motion.
Read More >7 /10 Good
Reviewed: Wednesday, April 24, 2024
I was charged more,AC in the back was none,customer service bad
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Brilliant service and fantastic car. Would use again and again - better than on airport rental company experiences.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Excellent car and service onsite. Pick up and drop off for terminal C was not part of the ‘normal schedule’ though which made things slower than I have experienced elsewhere. Sort this and it was great.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, April 24, 2024
excellent customer service
Read More >9 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: The people in Florida are nice
Dislike: The weather
Read More >9.2 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: The people
Dislike: Upsell! Car needed service, wipers needed replacement, wheels needed alignment, no windshield washer!
Read More >2 /10 Poor
Reviewed: Wednesday, April 24, 2024
Dont rent from this car rental company..they are deceptive and have terrible customer service..the car I rented stated that it was one price but after the representative lied and gave false information the price got jacked up..when I wrote to complain they basically brushed me off with excuses that I signed for the additional charges but in reality the representative lied when I questioned the necessity for the add ons..go with a respectable company that is upfront and honest with their prices..definitely not this one!
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Like: Friendly employees, very efficient check in
Dislike: Nothing
Read More >8 /10 Very good
Reviewed: Wednesday, April 24, 2024
Long line at pick up location which is not at the airport. Green motion has a shuttle that picks up at the airport and the car lot is 10 minutes away. Took 1 hour from arriving at Green motion before I was able to complete the paperwork and drive off the lot. Very short staffed.
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