I will not rent here again because they don’t wait for your flight to come in. They just close.

Fast response

Waited 2 hour in a line of 5 people in front of us and more people behind us, for car pick up. This started at 8:30 at night. The agent tried convincing us that the reserved economy car would not serve us and that we should upgrade to an SUV. He even said we would be getting a Kia Rio. He walks out to pretend to see if the car is ready. He returns saying that only SUV's are available. We go out to the parking lot and there are only around 6 Toyota Sierras and Ford Yukons total automobiles. The 3 agents were all trying to up sell all the customers instead of just telling them upfront that all the other cars were sold out. The Sierra was not cleaned well, no windshield washer fluid, tire was leaking air, and the "needs maintenance" warning stayed on during the rental.

Las personas en los ostradores no son muy amigables siempre tratan de vender mas cosas e incluso decirte que si no las compras es casi que obligatorio, Hay que saber muy bien el proceso, incluso con los Toll, me dijeron que el sunpass no funcionaria si no lo compraba con ellos, cosa que es absurda, es muy facil de programar.

Me ayudaron mucho para clarificar los seguros del carro, y las cosas que deberia o no comprar, y la utilidad.

The vehicle met my expectations, while not what model I expected I was not disappointed with the vehicle. I received a Nissan Altima which was very fuel efficient and was a nice vehicle

The online rental process went very well and the only issue is the time it takes between completing the initial rental form and waiting to find out if it is accepted.

They overbooked, and ran out of cars . There was an hour long line to be told there were no cars, and to take the shuttle back to the airport with no further advice from Advantage.