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Search for Routes Car Rentals in Orlando

ABSOLUTELY TERRIBLE SERVICE/SCAM ON PRICING BY ROUTE

Reviewed: Wed, Feb 6, 2019
About Routes: 3.3 /10
The service was terrible. Agent made it extremely difficult for me even though I had rented with them previously. The paperwork provided stated I received a full tank of gas when in reality it was it was nearly empty when I received it. There was damage on the vehicle that the agent glossed over and attempted to not list. I was required to call my insurance company directly even though I was able to provide proof of full coverage that was required. I felt as if I was discriminated against and felt like they did everything within their power to up charge me or get me to cancel. For the second time I was informed the vehicle I reserved was not available and literally gave me the exact same story the previous rep told me as if it was scripted. I will be sure to let everyone know of my experience.
Kia Rio image
Routes
Orlando International Airport(MCO)
Orlando
United States
Economy | Kia Rio or similar

Relevant Reviews on Routes Orlando Airport

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Jul 4, 2019
About Routes: 4.7 /10
One customer service rep gave poor service and info. He gave misinformation which led to being charged extra fees twice.
About QEEQ: 8.0 /10
Easy process, good service.

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Jul 2, 2019
About Routes: 6.3 /10
Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.
About QEEQ: 10.0 /10

Vacationer

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Economy | Kia Rio or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Feb 21, 2019
About Routes: 9.0 /10
Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using. Overall a good experience. I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed! Fortunately, I was 30 minutes early, but that was also noted that I was early!
About QEEQ: 10.0 /10

H.ZAMUDIO

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Economy | Kia Rio or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Fri, Aug 31, 2018
“Excellent”
About Routes: 10.0 /10
Like: what i like to most is the people that works there Mike a manager and Kevin general manager , very nice .
Dislike: EVERTHING WAS NICE

R.Graves

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Economy | Kia Rio or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Jul 26, 2018
“rental in Orlando”
About Routes: 8.2 /10
Like: Service staff was great, car upgrade was good, thank god for GPS for finding our way to and from the office location, shuttle driver back to the airport was outstanding
Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff

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