AAA++

The car I got was better than expected. Instead of Toyota Corolla I got a Kia Forte, very roomy.

I love using easyrentcars. I never have a problem. no problem cancelling if necessary.

I have mixed feelings about my experience renting a car through the website and location. Online it was not clear that the pick up location is offsite away from the airport. We took a shuttle to the pick up spot and there we experienced the worst pick up process ever. Even though the staff were courteous it was clear they were really understaffed and the process was very inefficient. We spent over two hours waiting to receive our car. However once we did receive our car we were very happy with the vehicle we received and we did not have any problems with it during our trip. Because of our long wait during the pick up, when we dropped the car off we didn’t even wait for the shuttle but chose to take an Uber back to the airport.

Long pick up wait. Will never use them again

We booked a minivan but Routes did not have that available when we went to pick up our car. The best option they could give us was 5 seater SUV. Since we had already paid for car rental, we had no choice left. Poor service.

Staff not friendly, can’t tell the difference between white and grey colours. Staff slow to give service. No compilation for waiting for waiting a total of 2 hours for shuttle.