Never took the car, when I arrived and give her my Credit card and licence, she told me to pay more

The workplace is not ergonomic, the furniture outdated and broken. The computer did not work at the time of taking delivery of the vehicle and at the return the printer wasn’t working. The car was equipped with tires at the limit of wear, a sound was heard from a wheel, brakes or ball bearings? Although it made us a little nervous everything went well.

Good customer service. Poor car condition, brakes were loud, car had dints in the front & side, gas tank wasn’t full, and the car wheel would shake while driving.

Car had a keyless entry with an almost dead battery. No wiper fluid, windshield was filthy on the inside, and a bumper that was hanging on for dear life. We had to wait over a half hour at airport for the shuttle and again a half hour when we returned the car. What rental makes you wait 1/2 hour when you have a flight to catch. Their recording said they pick up every 15 minutes and they only have 1 van, which makes that impossible. They also made us call our insurance to prove we had collision insurance. They should have told us ahead of time if they wanted us to provide this.

The reason to wait over 60 min. to pick up the rental car, due by the clients holding up time too long with easyrent customer services staffs. I do not know if the clients did not have enough ID to provide, that was the reason I stayed on line for 60 min. When my turn to be with customer services staff, it took only 10 min. done for my rental car.

The car had a few issues. The needs service light came on just after renting, the tire pressure sensors went off and i had to fill them, the car had been wiped out but the bucket must have been dirty and the car was streaky. The gauge cluster was the most noticable. Overall not a bad experience.