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Terrible Customer Service

Reviewed: Tue, Feb 19, 2019
About Advantage: 5.3 /10
We get up to the booth after waiting almost an hour and the girl asks how many we have in our party. I reply 2 kids and 2 adults. The girl says you are renting this car for 15 days and are going to hate it because it wont fit everything we need. She then says no problem we can give you an SUV. Which sounded great, she did all the paperwork just to find out she tried to charge me an extra 300 dollars as an upgrade fee. I told her that I don't want to spend an extra 300 when I already spent almost 500 on the vehicle already. She then replied all well enjoy the small car that wont fit everybody. I then asked for the manager and he came over and said yup nothing I can do unless you want to pay more money and then left. They said I already got "too good of a deal online that they cant do anything for me". I asked if I could cancel my rental and they told me to call online because that's who I booked through. Absolutely Terrible customer Service.
About QEEQ: 10.0 /10
Economy | Toyota Yaris 2 Doors or similar

Relevant Reviews on Advantage Orlando International Airport

B.ORAHAM

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Compact SUV | Toyota RAV4 or similar
Reviewed: Sat, Oct 19, 2019
“Do not rent a car from Advantage”
About Advantage: 3.0 /10
The Advantage staff at the counter insisted that I need to buy their insurance despite of having super cover insurance and telling me that the police will fine me for not having proper insurance, after I denied he started showing a very bad attitude. I was given a smaller car, dirty and involved in an accident. This is a second time having a very bad experience with Advantage.
About QEEQ: 10.0 /10
Everything was excellent.
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P.RUMSEY

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Compact SUV | Toyota RAV4 or similar
Reviewed: Wed, May 22, 2019
“Very good value for money”
About Advantage: 8.0 /10
When I picked the car up the attendant stated the car was in perfect condition, this was not correct, I found the rear off side light cluster to be broken, there was a big dent in the front off side hood, the front near side bumper had come away from the clips which meant it was forward of its original position, there was a small dent in the near side rear door, and other little marks which all had to be reported to the attendant before I moved the vehicle. If I and my wife had not noticed these indentations and damage I could have been blamed for them which in turn could have cost us a lot of money, I strongly suggest your vehicles are correctly checked BEFORE being given to a customer. Otherwise the car performed most adequately and was extremely good on fuel, (which I left half a tank in).
About QEEQ: 8.0 /10

D.POULTON

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Compact SUV | Toyota RAV4 or similar
Reviewed: Tue, Apr 30, 2019
“Absolutely terrible”
About Advantage: 3.7 /10
Advantage customer care was awful. Vehicle broke down the following day. Spent an absolute age on the phone and the supervisor at Advantage was very rude. Apparently could not understand my ‘accent’. I could not understand her and it seemed to me her English was not very good. I spent 3hours in Universal’s car park waiting for assistance. I eventually got a replacement vehicle, but I have to say that neither the original or replacement vehicle were not very clean. Stained upholstery on both cars. These are the worst vehicles I have ever rented in the US in the 20 years I have been visiting. Avoid Advantage

c.silverthorne

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Compact SUV | Toyota RAV4 or similar
Reviewed: Tue, Apr 23, 2019
“Average.”
About Advantage: 7.0 /10
Car was in poor condition, with scratches to rear body, no offside rear reflector & not very economical.
About QEEQ: 8.0 /10

A.Ferguson

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Mon, Feb 11, 2019
“Slightly below aversge”
About Advantage: 6.3 /10
On collecting car I was told to check for damage (scratches didn't count, only dents). Found 2 dents. Never had a rental car with any damage before.

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