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i'm sure a common experience, the car i rented was unavailable. i was forced to take a larger car.

Reviewed: Sun, Feb 24, 2019
About Advantage: 6.7 /10
car was fine, just not what i rented. why can't car rental businesses provide the "reserved" car i rented?
Compact | Nissan Versa Note 2 Doors or similar

Relevant Reviews on Advantage Phoenix International Airport

Esther

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Intermediate | Kia Forte 2 Doors or similar
Reviewed: Wed, Jun 12, 2019
“I would avoid renting from Advantage in the future.”
About Advantage: 6.3 /10
Even though we arrived late at night, and there were not many customers there, we had to wait in line and then at the desk for over an hour. The service was extremely slow, and not explanation was ever given for why it took so long. I would hate think what the experience would have been if it had been crowded. Also, we were surprised -- not in a good way -- that we were given a diesel car. Diesel is more expensive and not available at every gas station. This should be noted as a possibility in the rental process, just like manual transmission or any other unusual feature.
About QEEQ: 8.0 /10

R.Newman

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Standard | Toyota Camry or similar
Reviewed: Tue, Mar 19, 2019
“Tried giving me a minivan after complaining all of a sudden they had what I reserved”
About Advantage: 9.3 /10
Give you what you paid for without a fight
About QEEQ: 10.0 /10

R.Roberson

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Full Size | Toyota Camry or similar
Reviewed: Mon, Feb 18, 2019
“FUSTRATION”
About Advantage: 8.7 /10
i picked up my car and on way away from airport noticed that the car had just over a 1/4 tank of fuel. i called 800 number and was told to take a picture of gas gauge and send in. I did, customer service gave me a claim #117383 and said someone would call me between 24-48 hrs., if not call them back. No call, i called back and they told me to address it at a/p when I returned the car. I explained my situation and gave claim number to person at counter upon return. She said she would take care of it. Upon returning home, i checked my e-mail and I was billed full amount with no mention of my claim. To sum up my attempts to resolve the situation "It was a nightmare". Multiple phone calls over several hours, I had to resend my picture of gas gauge, The CS person had to review the claim, consult with her supervisor, etc. The "verdict"--Advantage could not refund me the money because I went through a third party(EasyRentCars)Advantage offered me a 20%discount on my next rental--worthless I am retired and not going need a rental car in next year. Ironic, I was telling my seat mate on way to airport about my issue--He said he quit renting from Advantage./

E.Boyer

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Economy | Nissan Versa Note 2 Doors or similar
Reviewed: Sun, Feb 10, 2019
“Not informed car was diesel. Had nicks and dents in sunlight. No AC for duration.”
About Advantage: 4.3 /10
Called customer service 7 times got platitudes from different people. No resolutions offered. Expected me to drive 3 hours to Phoenix to trade car. And 3 hours back to where I was staying. Automatically offer $50. Off when returning car. NOT HAPPY!!!
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W.Gilchrist

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Full Size | Toyota Camry or similar
Reviewed: Tue, Feb 5, 2019
“Why prepay?”
About Advantage: 6.7 /10
Arrived at the rental kiosk along with about 20 other people who had been waiting over an hour. We were all PREPAID but they had NO cars for us. This was a disaster.
About QEEQ: 10.0 /10

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