Would definitely use service again

excellent

Everything was clear at the moment of booking and I have even been upgraded to a better, much larger car, which was very exciting! No problems whatsoever at the return.

Booming was smooth and easy, all was clear, looking forward to booking again!

The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.

I was told at the pick up that a mid size SUV was not available and was offered a station wagon instead. Or I can top up to get a VW Tiguan. Staff then offered me a steep discount so that I can get the SUV due to me knee problem in getting in and out of sedans. As I have booked way in advance and for a decent period of 14 days, the mid size SUV should have been catered

I diligently checked the pricing 3 times and have to rebook my car to get the reduce pricing. In other words, the price watch mechanism did not worked I chatted with an Easyrentcars rep and was told that this mechanism needed time to adjust which I find puzzling cos there were times when the reduced pricing have been posted for a couple of days and yet I was not informed

I feel like the person at the counter ripped me off. 1- they told me beforehand that underage fee would be $70 however when I picked up the car he charged me $130 instead of $70 as he said that $130 is inc tax for an underage fee. thAT MAKES NO SENCE THAT $60 IS FOR TAX. 2-while booking i wrote that I'm going to a diffrante country and they told me that its no charge however at the counter he gave me another charge for that. REALLY UPSET!!!!!