The long wait took time away from our vacation. They need to hire more help!!

Car windows were down when we got the car. When were got back in the car later after the windows were up, the car smelled like smoke.

They were helpful at the check out counter but even more helpful and quicker on the return Very pleased with their service

Very helpful on the phone when I called with questions and needed assistance. I am very satisfied

The first car we got was 5 years old we drove to the hotel and the next day had to return it as we were renting for two weeks and it was jumping ahead when I let of the brake. Customer service was excellent as they replaced it with an almost new car.

The car I received had poor brakes. They were squeaking loudly, and I felt unsafe. When I called to ask about service record on the car to find out when the last time the brakes had been serviced, they couldn't tell me. Very frustrating. I also asked to get a replacement car, and they told me to return to the airport the next day, but they could not guarantee me another car. Also quite frustrating. As it turned out, I did go to the airport and they were able to give me another car, but I lost several hours of an already brief vacation.

Car was average when we finally got it after 3 hrs. in line. Staff did nothing to speed things up, at times making jokes about the wait.