I paid for Nissan Sentra and received Nissan Versa--smaller unit then I paid??

The agent not telling me the price of toll package

We turned in our car on 6/2 and we still have a hold for $500.00 on our credit card. Process to check in was ridiculous. They tried to up sell at every opportunity. Very bad experience especially since I already reserved the card & checked the items I wanted.

First, the wait time to get the vehicle was ridiculous. Then a day into my vacation, I'm receiving calls from an a number requesting a switch of the vehicle due to a recall. A complete inconvenience to my vacation. When I called the "24 hr" 800 number to verify this no one answered after waiting 40 minutes. I could not get through to anyone until the next morning. Once verified the driver met me at Epcot to swap vehicles but I still had to wait which held up my time. This should never happen. When asked if I would receive any refund or deduction on the expense of the rental due to the inconvenience I receive a snotty remark of "well we are meeting you at epcot" as if this wasn't an inconvenience. Anything that interferes with my time during my vacation is an inconvenience. Completely unprofessional and inconsiderate. I will NOT be recommending this place in the future unless someone rectified this inconvenience.

Rude staff and forced us to get things we didn’t want or have never been required to get before. Coat more than the actually rental of the car.

Waited over 2 hours because they didn’t have any vehicles in the class we PAID for. We received a vehicle from a cheaper class which we did not get reimbursed for.