You’re understaffed and do not appear to check vehicles mechanicLe status.

Car was filthy. Only one person working the counter and long line. Tried changing for roadside assistance which had never been agreed to or discussed.

Wait a long time get the car

Pressured into buying E-Zpass ($270) by 3 staff members saying there are NO cash tolls ANYWAY in NY. Totally incorrect. On return when I questioned this they changed their story to “nearly” no cash tolls in NY. When we said we’d take our chances, they threatened with a $25 admin charge for each billed toll! Also tried to up sell us with the car but it was clear they didn’t have what we booked on the property! Not nice when travelling long haul with a baby!! Also tried up selling insurance & roadside, even though I showed them the details of already having this through EasyRentCars. They pretty much said it’s not worth the paper it’s written on!

At the counter we found out that they were sold out at all cars and we were giving a five passenger car instead of a seven people van