Very confusing when going through the car rental expereince at the counter.

P.Cernohous

United States

Reviewed: Sat, Mar 30, 2019

About Advantage: 8.0 /10

Had to go back and revise my contract for I had requested no insurance coverage but it was included in my final contract. Same for roadside assistance. Misunderstood the counter agent on what was being offered. Had to contact them and have it dropped for I did not want this service once I had signed for the rental.

About QEEQ: 7.0 /10

Compact | Nissan Versa Note 2 Doors or similar

9-day rental

Relevant Reviews on Advantage Phoenix International Airport

T.kornbau

United States

10-day rental

Full Size | Toyota Camry or similar

Reviewed: Sat, Mar 23, 2019

About Advantage: 9.7 /10

Had to wait over two hours in line to get to the rental counter. Way too long!

About QEEQ: 10.0 /10

United States

4-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Tue, Mar 19, 2019

“Long lines”

About Advantage: 6.7 /10

Long lines at the rental counter. Not enuf counter reps. Unacceptable. Confusion returning vehicle. Poor signage in garage.

S.Green

United States

6-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Tue, Mar 5, 2019

“I won't rent from them again”

About Advantage: 6.7 /10

The car I received had poor brakes. They were squeaking loudly, and I felt unsafe. When I called to ask about service record on the car to find out when the last time the brakes had been serviced, they couldn't tell me. Very frustrating. I also asked to get a replacement car, and they told me to return to the airport the next day, but they could not guarantee me another car. Also quite frustrating. As it turned out, I did go to the airport and they were able to give me another car, but I lost several hours of an already brief vacation.

United States

14-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Fri, Mar 1, 2019

“satisfactory”

About Advantage: 7.7 /10

yes because i was up graded with no additional charge because on final bill they tried to add double fuel charge, as the car was brought back full..