Even though we arrived late at night, and there were not many customers there, we had to wait in line and then at the desk for over an hour. The service was extremely slow, and not explanation was ever given for why it took so long. I would hate think what the experience would have been if it had been crowded. Also, we were surprised -- not in a good way -- that we were given a diesel car. Diesel is more expensive and not available at every gas station. This should be noted as a possibility in the rental process, just like manual transmission or any other unusual feature.

Advantage in Phoenix was the worst rental car company I ever had to deal with. When I arrived at the rental car center, Advantage did not have any rental cars available. Also, at 20 other groups of people were waiting in line at 12 midnite for a rental car with no cars available to rent. I had to rent a car from Dollar rental cars for $114 for 24 hr. rental period. I had to go back to Advantage the next day. They only had diesel cars available which costed me more than $50 in gas as compared to a gas car for the 19 day rental period. The worst rental car experience I ever had.

The car I received had poor brakes. They were squeaking loudly, and I felt unsafe. When I called to ask about service record on the car to find out when the last time the brakes had been serviced, they couldn't tell me. Very frustrating. I also asked to get a replacement car, and they told me to return to the airport the next day, but they could not guarantee me another car. Also quite frustrating. As it turned out, I did go to the airport and they were able to give me another car, but I lost several hours of an already brief vacation.

waited over a hour to get waited on

yes because i was up graded with no additional charge because on final bill they tried to add double fuel charge, as the car was brought back full..