Overall a very good experience

As per the booking I was expecting and Audi A3 but they offered me VW Golf, little disappointed, but overall decent experience.

Good rates and very user friendly interface.

Surclassé par rapport à la commande (seat ateca toutes options au lieu de Opel Moka) voiture neuve (1000km) Seul bémol le moteur 1.0L essence qui consomme beaucoup en montagne mais ce n’est qu’un détail.

Application très simple et ultra efficace

I had booked the Volkswagen Touran, but seeing that there were 6 of us ( 4 ladies, which meant there would more shopping along the way, hehe) plus the amount of luggage we had, the lady at the counter was very helpful and gave us the more spacious Mercedes Vito. We had a very comfortable ride throughout our journey in Spain & Portugal, thanks to that lady at Budget.

At pickup the counter staff insisted upon charging me a refuelling charge even though I had booked Full to Full. The Voucher was not complete with Full to Full details. I had to use my own phone to get onto my Emails to find reference to Full to Full. Staff claimed they did not have internet access to do this themselves. Eventually showed them the confirmation and had a new contract printed. Still waiting to see if they refund me the refuelling charge on my credit card. This was highly stressful and meant that I was forgotten about for a long time whilst later arriving customers were dealt with.