Overall, the experience was quite good. The rental company's staff handled things very efficiently. However, there seemed to be a technical issue with the card swipe. Eventually, they manually entered the card details, so there was no problem with paying the deposit.

The car was very new, but the cleaning was average. Pickup was fast and convenient.

The queue was quite long, which is normal in Italy due to low efficiency.

Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.