Great Ride

I had to wait in line for 20+ minutes to see a rental agent to complete the rental contract. I rent cars for business trips and speeding through the rental process is important. I’m a Budget Fast Break and a National Emerald Aisle member and can get in and out of the rental lot quickly. I’m a regular renter through Easy Rent because you survey many rental agencies and get the best price, but I don’t like how long I have to wait at the rental counter. Could Easy Rent devise a way that regular Easy Rent customers could be expedited in the rental lines?

Car was fine. Counter staff okay. Outside staff : TERRIBLE. Unhelpful. They weren’t v interested in guiding to a v hands off type of pick up. They cld have stayed how the procedure wld be. On drop off at midnight: a woman sat in a car for 10-15” while I waited at a “stop here” sign. Absolutely NO Movement in the area. When I finally spotted her, I drive around to ask her if there was anyone working on taking cars in. She was rude - told me to turn around and go back to the spot I was supposed to be in. When I said I’d been there for 15” - she actually “corrected me” by saying, I saw you, I’ve been here the whole time - you were only there for ten minutes.” Really?! So she watched me sit there for “ten” minutes? with NO ONE around - NO MOVEMENT at midnight.

Like: Great offer price and much lower than publisher rates at respective official car rental sites!
Dislike: Rate was low but it did not specify no insurance was included. Ended up paying for insurance that’s more than the car rental rate.

Like: clean car- well maintained
Dislike: na

Like: Good condition car