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Search for GREEN MOTION Car Rentals in London

Overall good, but, there was confusion regarding Collision Damage Waiver option.

Reviewed: Wed, Apr 17, 2019
About GREEN MOTION: 6.0 /10
It took a long time to pickup the car at customer service. Main delay was due to my CDW status. I was informed that when I booked via Easyrentcars I had not sign any Collision Damage Waiver and was asked to pay for the additional insurance. This was a shock to me as my credit card (Visa) had always covered my CDW and I have never had any problems with booking cars before. Green Motion informed me that my booking via Easyrentcars required Collision Damage insurance as there was no WAIVER. I had to resolve this dispute with the manager who reluctantly provided me with a waiver form to fill out and I avoided the additional CD insurance costs. My suggestion would be for Easyrentcars to clarify the CDW status on the booking screen to avoid any confusion with the rental company even though the included basic insurance indicates Collision Damage Waiver, Theft Waiver and Third Party Liability protection.
About QEEQ: 8.0 /10
Toyota Yaris Hybrid image
GREEN MOTION
Heathrow Airport T5(LHR)
London
United Kingdom
Economy | Toyota Yaris Hybrid or similar

Relevant Reviews on GREEN MOTION London Heathrow Airport

Montague Dorothea

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GREEN MOTION
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Fri, Sep 29, 2017
About GREEN MOTION: 10.0 /10
My rental company was Green Motion, not Carnect. The car was good, a Korean make. I originally booked a Volkswagen Golf, but they gave me the Korean car instead. This car might be more advanced than the Volkswagen Golf, making it easier to drive and more comfortable to ride in. Many roads in the UK are narrow, and its lane departure warning system was very useful for those of us not used to driving on the left. Additionally, Green Motion's pick-up and drop-off procedures were convenient, and the staff's service attitude was good.
About QEEQ: 10.0 /10

Bruce Hood

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GREEN MOTION
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Fri, May 27, 2016
About GREEN MOTION: 4.0 /10

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Economy | Volkswagen Polo or similar
GREEN MOTION
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Wed, Aug 28, 2019
“Lovely but underpowered car with pressure and poor transparency of costs- so won’t use again”
About GREEN MOTION: 6.7 /10
Hard to find- we went to wrong car hire place (due to looking for easy rent) Felt very pressured to buy expensive insurance and ultimately felt ripped off. Won’t use again

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Mini | Fiat 500 or similar
GREEN MOTION
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Jun 28, 2019
“The car was fine, the drop off good but the insurance up sell was predatory and very off putting”
About GREEN MOTION: 6.3 /10
I felt that Green Motion used a VERY slow collection process to 'intimidate' customers into taking comprehensive insurance. The 'information' video went on and on and on about how long it would take to find and note every mark on the car before you drove off on it - with the implicit message being that if you didn't do this you would definitely be charged for all marks on return of the vehicle. In addition to this, if you didn't take comprehensive insurance, the deposit taken from your credit card was massively more.
About QEEQ: 8.0 /10

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Economy | Volkswagen Polo or similar
GREEN MOTION
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Mon, Feb 18, 2019
“Car great . Service terrible.”
About GREEN MOTION: 8.0 /10
Agent was not able to honour the price agreed. He insisted I paid for additional insurance I did not want or need as I have a credit card that covers car insurance. He repeated refused to accept my position. He just said he could not let me have car without an extra insurance payment that was four times the cost of the rental itself. The only choice he gave me was to take it or walk away with no car. I shall never book with them again unless this issue is explained properly.

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