Didn’t deserve the cost

We waited 2 hours at the airport to pick up the car. Only 2 people were working and one conviently went to lunch.

Car was great, it was a hybrid and had great mileage. My only issue with the company is the horrible waiting time to collect your car. There were a total of 3 counters serving customers and somehow they managed to only clear 6 people in the hour that i was waiting in line. Absolutely inefficient and a lot of upselling of insurance at the counter. Just tell them you’re not interested and are in a rush so you need to be on your way.

Overall, everything is relatively reasonable even it takes longer time to get phone call reply. The only thing I felt very unpleasant is that counter staff at SFO quite unfriendly or not professionally at all.

Counter staff were straightforward and helpful. But she kept pushing for extras, none of which I needed. A bit tiresome!

Very easy using to book the car. Good value. All went well and to plan. Thank you!

Wait time was more an hour to pick up the car i received, the staff tried to upsell everyone over and over again. Car I ordered was unavailable. Return area has no carts to help getting luggage to terminal. Staff is at Fox is generally disinterested. Will never rent from Fox again.