Was good

very nice

Fox only had three employees checking people in and it took over an hour to get my rental. The 2017 Dodge Grand Caravans outside appearance was bad with dents, scratches and other damage. The 24 hour roadside assistance and Fox customer service suck. On my last day of vacation, the van broke down. It took over an hour of continuous calling to talk to a representative to get a tow. It took even longer to get a tow truck. I was stuck with my wife and two young children in a not so good area of town where prostitutes and drug addicts were hanging out, but Fox and the 24 hour roadside assistance people acted like they could care less. My family spent over 3 hours before a tow truck came. The final insult was Fox charged me $7.99 per gallon for gas for a total of $99.88 when the van was towed back because it had 3/8 tank of gas. I could go on, but will finish my comments now.

Easyrentcars.com was very easy to book the rental.

The car and service @ Fox met our expectations. The agent tried to pressure us to sell us the Pass for the Florida tolls; she even said that there are tolls that do not accept any other form of payment. We found this to be untrue in our experience driving through a lot of tolls. We did not find the online extension of our rental user-friendly. It locks the fees and you can't opt-out. We tried calling and the wait times were excessive. All of this can be improved.

The car was great but they said standard insurance is not included , this is misleading and therefore not comparable to other prices as they wanted to add on lots more money for something normally included, everyone at the counters were complaining and being sold extra products , I would not use then again although the car was great ..

The staff was extremely rude and not helpful. Yes, sure, I rented a 7 passenger vehicle but NO room for luggage? At least put this on your specs. I drove to the airport in a Toyota Highlander (2018) and rent a 4Runner with less cargo room? The car was nasty and had not been cleaned.