A perfect car for our trip

It took ten minutes for Avis to source a suitable car for us; it was busy. The customer service agent was extremely friendly and a pleasure to deal with.

It was not as cheap as predicted, but acceptable

Full size car (fusion) couldn’t fit 2 normal suitcases in luggage area as it was advertised as 3 cases at time of booking, so had to pay more to upgrade to larger SUV to my disappointment!!!

The car was great. Gas mileage was superb because it was a hybrid. No issues whatsoever with the car itself. My issue was with the Avis employee. I understand that they have to ask if you want to upgrade and/or purchase the insurance. I declined both. I reserve exactly what I need and nothing else. When I was asked to sign that I wasn't taking the insurance, the employee actually said, "sign here and say your prayers". My assumption is that he was joking, however as my insurance fully covers rentals, I did not think this statement was funny or appropriate.

All was a good experience.

The dodge caravan is a really good road vehicle for long drives

Very efficient

TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out. Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including. Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.