Very easy

The first car the back hatch did not work. Then they gave me a Jeep renegade which I could not fit into. The third car a chev. Suv was fine. But it took way to long, and the young girl behind the counter did not care.

Was a good process.

Misleading pick up information. As I’d prepaid and given all pre booking information to Avis it states go to the desk marked pre booked give your card and license and pick up your keys not waiting. This not true. At the desk there’s a queue and they ask if anyone is a preferred customer, I said I was but they said not and get back in the queue which then took me about 25 mins

No, all fairly clear

Highly efficient

The staff was friendly and provided detailed and accurate explanations. The service was efficient.

It's a large company and the car rental service is very professional. This isn't my first time renting from Avis at LAX, so the process was smooth. Nothing special to note, except this time the car was a bit dirty compared to my first rental. Overall, it was good.