Fantastic

The shuttle bus waiting time back to Airport was a bit long, counter waiting time was long as well as only two ladies in-charging the counter for all booking, pick up, return, phone call etc. stuffs

Love them, always a good service :)

love you too :)

Like: Pick up and drop off from airport
Dislike: Only wanted a small vehicle but as it was not available got a larger vehicle. Where the ‘upgrade’ was nice we wanted fuel efficiency. The vehicle we were supplied had some mechanical noises that were a bit disconcerting. But to be fair, it didn’t let us down and fuel was ok.

Like: The lady I picked the car up from was lovely cheery made me feel comfortable.
Dislike: When I dropped the car off I had taken it to the BP around the corner to fill it up, which I definitely did. When I brought the car into the yard I was met by two workers one male one female, the woman went to inspect the car. When she came back she said everything was fine except there was one bar of the fuel gage missing, the way she spoke to me was appalling then the man piped up afte to explained I had just come from the BP to fill and the fuel pump clicked when it was full. He decided to say to me in the most condisending way that I will be charged the price of the fuel they need to put in plus a $50 admin charge, which u then replied I am happy to take the car back to the petrol station to try and put more in, I took the car back to the BP where I put $2 worrh of petrol in which while filling up I made sure the fuel pump Clicked not once but twice! I got receipts for both of the transactions and took it back to the yard where the fuel gage inside the car was still missing a bar. All in all the way I was spoken to was quite abrupt and condisending. Clearly there is an issue with the Cara fuel gage or it takes a lot longer to register the fuel input then normal. I do have another booking with ACE in a few weeks so hopefully I have a better experience at drop off.