Good

The personnel at EUROCAR's airport reception were very friendly and even upgraded us to a Passat station wagon. The car handover staff allowed customers to inspect the car themselves rather than accompany them, unlike in our country where the condition of the car is confirmed together. This poses a significant risk. I checked the tires, doors, and trunk and agreed to take the car, but didn't notice some shallow but long scratches on the hood, which led to some disputes and complaints when returning the car. However, a bigger issue was with the tires, revealing problems with EUROCAR's service quality and management processes. We safely drove the car for three days, didn't use it on the fourth day, and on the fifth afternoon, we had a tire pressure warning on the highway. With children on board, I drove to the nearest store for inspection and was told it might be due to weather and just needed air. After inflating, the warning came up again the next day, and we went to a store near London for another check. The store sent the car to the nearby Kwikfit repair shop, and an hour later, I was told there were no issues and to trust the professional mechanics' judgment. However, the warning appeared again the next night. This time it was at the Worcester Euro Car store, where an employee thoroughly examined the tire and found a tiny puncture, marking it with a marker and directing us to a nearby repair shop. It turned out the tire also had a bulge on the other side, necessitating a replacement. If not replaced, a blowout on the highway could occur anytime, risking our time, money, and most importantly, our family's safety. Throughout this, I kept QEEQ informed but felt their influence on the car rental company's response and efficiency was limited.

The car was in good condition, and renting was convenient. You can switch cars yourself, which is quite considerate as it saves you from having to rush back to return the car. There are few automatic cars. I booked an automatic, but there were none available at the store, and waiting took a long time. I had no choice but to switch to a manual. Not sure if the price difference was adjusted.

Satisfied

Like: Easy straight forward no hidden charges