Good

The counter server upsold extras that were not required and was deliberately vague about some of them, making some sound essential and others to be better value then they were. My first car got a puncture / flat tyre. The call centre I dealt with gave appalling service twice and sent me to the wrong depot for a replacement. The staff organising the replacement were also abrupt and condescending. The drop off was very quick and efficient but I would never use Dollar / Thrifty again.

I will need to raise a complaint as I only had the choice of one car and it stank of cigarette smoke. None of the staff send interested and it wasn't their problem.

No idea how I hadn't heard of them before but such a simple and easy process to book the car and quick online chat service for any questions you have.

The Car we collected was Scraped and Dented. The Counter Staff were relentlessly trying to upsell me and charged me a further $240 on Collection. It is only now after checking my Bank Accounts that I have seen that they have double charged. The lady that assisted with collecting the car was not very clear or helpful neither. Upon Return a gentleman named Eric was very helpful.

the lady at the counter at Avis was more worried about talking on the phone complaining about not getting her raise on her check then helping the customers at the counter

I was very happy with the price and vehicle for the length of time and being able to pick it up in Florida and return it to Ohio