Great service

Excellent service, the staff himself take us back to the airport…really appreciated.

Used Alamo in both USA (West Coast) and Iceland. Expect upsell of insurance from Alamo's service staff at the counter, regardless of whatever insurance package you've taken. They will likely sell you: Comprehensive Insurance, Tyre Damage, 24-hr roadside assistance, prepaid fuel, prepaid tolls, windscreen cover etc etc. Each of these items are INDIVIDUAL coverage (requiring top up) and yet there is no "fully comprehensive" option that provides 1-price for all. nonetheless, they cars are generally quite new, fully featured (bluetooth, CarPlay) etc.

Best and easiest booking platform. wide range of service providers, wide range of cars and options and prices. Pay for the VIP upgrade and you'll be assured of the best possible reservation prices. Cancellation options are excellent and also extremely easy to use. However, the price drop protector does not really seem to kick in. I've manually cancelled and rebooked for lower fees, despite the lower charges having met the price drop policy.

We had to wait when picking up the car because there were a lot of people. Kia isn‘t my favourite car. Big choice of child seats. I liked the video documentation of the car‘s state.

The "prepaid fuel" option was quite misleading, the staff suggested was going to be cheaper - which is only the case when the full tank is actually used. It felt like a try to squeeze extra money.

I told the counter guy about those problems and he refused to exchange the vehicle.