Overall better than expected except for the car being dirty at pickup.

The service was good. At the time of pick-up, they didn’t push me to upgrade the car model or purchase insurance. They simply asked once if I needed insurance. Returning the car went smoothly, and the inspection took less than five minutes. However, there was a small issue. I had booked an automatic MG 3, but when I went to pick up the car, the staff mistakenly gave me a manual Citroën. I didn’t realize it at first and loaded my luggage into the car. Only then did I notice the error. After explaining the situation to the staff, they immediately replaced it with the automatic MG 3 I had originally booked. It didn’t feel intentional but rather an oversight by the staff. Additionally, while waiting for the rental company’s shuttle at Heathrow Airport, there seemed to be some issue with the shuttle service. I waited for over 20 minutes while shuttles from other rental companies made multiple rounds before Budget’s shuttle finally arrived. I almost missed my reserved pick-up time. One more thing: the car I was given had a license plate with the letter "O" in it. The letter "O" and the number "0" are very hard to distinguish, and the rental company didn’t clearly specify whether it was an O or a 0.

Renting a GPS device from the car rental company is relatively expensive. I reckon that we could buy a GPS for the price of a 7-day rental.

They gave me a free upgrade. Happy with the service. Would be better if they were more closer to the airport.

Great price options and service. The only comment is on insurance. I was told at budget that in case of accident, I will be billed for 1500 pounds and the claim will have to be processed seperately by qeeq. They recommended to buy the insurance directly from them.

The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.

The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently. We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process