This was a very good QEEQ and Budget car rental interactive experince.

The staff were friendly and explained everything clearly.

The staff are very professional, patient, and attentive. Picking up and returning the car is very convenient, and it's close to Mascot train station. As a large company, the service is very professional, and the process is quick. When returning a car to Budget, they ask if there were any collisions and if you've cleared your belongings from the vehicle. Once you've answered, simply hand over the key and you're done. You'll receive an email within twenty minutes.

The store service was generally okay, but the promised free upgrade was not honored. We requested an upgrade several times, but the staff did not agree, which was very disappointing.

The gentleman who attended to us was very courteous and friendly. We made a reservation and got the car on the spot. Very convenient.

Like: Car condition is good
Dislike: Suggest to provide clear instructions where to park the car during return and has the officer to check on the car condition together with customer before car return.