Very smooth

Really great experience overall.

Good store, good cars, and decent service. However, QEEQ's service quality was poor this time, and the basic information was very inaccurate.

Counter staff were very helpful and unbiased when giving info on extras.

Waited about 90 mintes in line to get to SLC Thrifty agent. Completed all paperwork and had to wait an additional 40 minutes to be told the Suburban rented was not available- check engine light, with no other Suburbans available. Was offered two smaller SUVs to compensate for space, but only had one driver. Had to squeeze into a Chevy Tahoe - 6 passengers total plus luggage. 4 teens sat across the back for their tour of Grand Tenton and Yellowstone. I rented a Suburban due to combination of three rows and combined luggage space. Nothing compares to that vehicle platform.

Booking platform is easy with no issues.

Like: I liked that i had a selection to choose from then the car was almost new and it had navigation sunroof, great gas mileage, and i did not have to fill it up when i came back. I got to enjoy driving not worrying about filling the gas tank.
Dislike: I wish the price would have been lower because i would have been able to rent the car longer and take advantage of the insurance bump up they offered to me.