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Long wait for pick up. Some car issues.

Reviewed: Tue, Apr 30, 2019
About Routes: 6.8 /10
We waited for over an hour to be picked up at the airport. I called several times, but the call wasn't answered each time. As you can imagine, this was a bit distressing on arriving in a foreign country. The car itself was fine, apart from one of the tires was inflated to only 21psi, the others were 46psi. I didn't notice this until we started driving so I had to inflate this twice during the car hire. The brakes on the car were quite poor as well. Routes attempted to sell us a car toll sticker for $12 a day, saying that there were many toll roads in Orlando. We didn't have to pay a single toll, despite driving every day of our holidays.
About QEEQ: 10.0 /10
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Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Routes Orlando Airport

K.Alfers

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Sep 24, 2019
“Very smooth process.”
About Routes: 10.0 /10
The car I got was better than expected. Instead of Toyota Corolla I got a Kia Forte, very roomy.
About QEEQ: 10.0 /10
I love using easyrentcars. I never have a problem. no problem cancelling if necessary.

T.Gahm

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Large SUV | Dodge Durango or similar
Reviewed: Wed, Jul 3, 2019
“Awful in Orlando”
About Routes: 6.3 /10
Routes staff lied about pickup time and why it took so long, 1hr after flight arrived in 90 dry heat. Car was on E and was supposed to be full. Under staffed and most didn’t know what to do. Drop off was not available at flight time so had to drop off night b4 and Uber back to hotel and then to airport next day. Extra $90

Mikey

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jun 27, 2019
“Positive Experience”
About Routes: 10.0 /10
Good company, a little stingy on the upgrades normally, but you get lucky when they are low on smaller cars and will automatically upgrade you at no charge.
About QEEQ: 10.0 /10
I rent A LOT! and this is one of the best sites with the best coupons and lowest prices.

Vacationer

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Economy | Kia Rio or similar
Reviewed: Thu, Feb 21, 2019
About Routes: 9.0 /10
Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using. Overall a good experience. I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed! Fortunately, I was 30 minutes early, but that was also noted that I was early!
About QEEQ: 10.0 /10

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Economy | Toyota Yaris or similar
Reviewed: Mon, Dec 10, 2018
About Routes: 6.0 /10
Car had 2 bad front tires. Also was charged hidden fees.
About QEEQ: 8.0 /10

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