very good

They would not honor the reserved class and downgraded to a lower vehicle class. I don’t know if this was miscommunication between QEEQ and Ace or all on Ace but I won’t be using them again.

The reservation process went smoothly and the price dropped about $20 after I made the reservation. The big problem was that I didn’t get the vehicle that I reserved. I reserved a Jeep Grand Cherokee or equivalent and Ace wouldn’t accept my reservation for that class and downgraded me.

It was the worst car. It was very dirty and smelly. I will never use Ace again

The cars service light came on a day after we rented it. The cleanliness was average.

ACE is great! The only issue is the email provided for pick up location by EasyRentCars.com was not updated to ACE’s new location. Therefore, what should have been an easy 10 minute ride to get to ACE from airport shuttle took well over an hour and cost me an Uber ride because ACE’s pick up information was the old address and old shuttle that is now just a city shuttle that took us way out of the way and dropped us off in the middle of nowhere with no easy transportation access!

Was told there were no cars available by pick-up shuttle and that I have to rent from someone else. Fortunately I told the fleet amanager I had a minivan and he said there may be one coming in the next hour or so if I want to wait. Then i minivan came behind us and he said I could have that one as soon as it was cleaned. Then the minivan wasn't completely full of gas, so I had to find someone to tell, and instead of filling they just made a note of it so I didn't need to bring it back full. Otherwise everything went well ... the minivan was fine, and clean. Price was good. I would rate Ace a 1/10 because of this ... it was quite a shock to be told there were no vehicles to rent and handed a written apology from the company. It seems ACE should have helped me get a car from someone else, and or t lucky that I mentioned I had a minivan and that one came in. In the end everything worked out ... but only because I pushed.