My Expectation was not a reality

I had a very bad experience with Green Motion on pickup. Due to weather in my departure city I arrived early and tried to pick up my car 4 hours early. I was more than willing to add an extra day to my rental at the rate I booked with you. The counter personnel was rude and then told me it would be $200.00 to get a car 4 hours early. I waited the 4 hours and then they charged me more than agreed upon in my rental agreement with easyrentcars.com. You are reimbursing me in the next couple of days. It was a lot of hassle and extra effort. I would prefer not to use Green motion in the future. This is the 4th time I have used easyrentcars in the past 8 months and I do think you are a good company but should stop using Green Motion.

Green motion is a high class off airport rental car establishment. The staff was friendly and the service was great. In and out in less than 10 minutes.

Easy rent cara makes renting a car an easy and enjoyable experience. They do all the leg work for you and make check in and out time friendly. I have used this ap on many occasions and have never been disappointed with the rental car place or the eaaebof using this ap!!

A) Difficult to find pick up location. b) Slow shuttle c) Over 1 hour to check in-1 person at the counter-Did not even acknowledge we were there. d) Car had dents and chipped windshield. e) Won't be using this company again. Not customer focused at all. f) Since it took so long to check in my plans had to be cancelled. G) worst car rental experience I have ever had. H0 Person at the counter had no proof of car insurance. Wanted large non refundable payment. Won't be

The check in process would have been faster if I had brought my ins card.

Like: Great price. Overall, it was the best deal I could find.
Dislike: The car had been backed in to something and had a huge dent in the rear