long line in beginning but went back to extend and had great service no wait

Instructions for pickup from Terminal 1 only. I arrived Terminal 3. Thought I had to take bus to Terminal 1, and another to Rental Car Centre. I thought Fox did a pre-authorization on cc for $150 deposit. Instead they took payment and refund later. Both transactions cost me exchange.

Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.

Pick up took a long time. They could have more counters open when the que gets long.

This is the 2nd time I rented from Fox and the service was excellent and accommodating. I wasn't happy with the first car and upgraded the next day and it was done quickly and smoothly.