Great experience

Just concerned about the damage report. We were shown a drawing of vehicle with damage indicated, at the desk, but didnt have that drawing to compare with our own inspection in the car lot. As we didn’t damage the vehicle, just hoping their before & after audits are the same as we couldn’t reference the “before” report. Also, great that car had SatNav, but it would only work if destination address has a number preceding street name. It seems the airport has no street “number” so we weren’t able to use it to find our way back to the airport, which was stressful.

Would rather have taken the premium insurance through Hertz as is sounds like it would have been a 3-party hassle if anything had happened. We didn’t realise Hertz would bill us & that we would have to bill you. Next time we’ll do the insurance through Hertz

The car that i booked wasn’t available during pick up. I was offered a similar class of vehicle which worked out well. Pick up and return was very seamless. Explanations were straight to the point.

Booking through the app was easy. Just needed to pick the required vehicle type and price. Booking confirmation is fast as well. Just a suggestion, reminders on the booking could be sent to customers when close to the booking dates.

what's a terrible experience with Hertz. The staff is not helpful and not professional at all. They just left the car which was in poor conditions. We insisted to ask for another car but we had waited over one hour to get the car. During our waiting, I approached Hertz staff to ask for the status but their response was one of bored indifference.

Dislike: The vehicle needs balancing and alignment.

Like: The staff were really friendly & helpful.
Dislike: I found it a bit hard to find the after hours key drop off box.