Satisfied

The staff was very friendly.

Overall, I feel that Company E is quite large and offers standardized services. I initially booked to pick up the car at the Hyde Park location, but since my accommodation changed to near Tate Modern, after negotiating with Company E, their head office agreed to change the pick-up location to the Waterloo branch. Of course, due to our broken English during communication, there was almost a misunderstanding. The Hyde Park branch thought we wanted to cancel the booking, and we had to ask a friend to help us translate to convey our intention to change the pick-up location. This was all due to our poor English. On August 27th, we went to the store to pick up the car, which was initially confirmed as a Buick GL8, but we were given a luxurious Volkswagen Sharan from 2014, which was in great condition. The pick-up process was very simple, similar to renting a car in China. We first verified the order and documents, signed some forms, and then inspected the car at the parking lot, checking the fuel gauge, odometer, lights, and both the interior and exterior condition. Everything was fine, and we received the car. The entire process took about 20 minutes. During the handover, the pretty female receptionist also reminded us of some important points. After that, it was all good to go!

There was a glitch in the system between Qeeg and Enterprise at the time of picking the car up. The counter assistant was very helpful,but it looked like the wrong price on the booking agreement which worried us at the time. We weren't charged anymore which was a relief. We couldn't fault the staff or Qeeg, but the IT system did have a problem.

We are happy with the Qeeg booking, and the fact it was a good price.

Lovely friendly and helpful staff. Had a short wait for car to be cleaned but worth it. Would definitely use them again.

Easy to use and just enough emails sent without being overwhelmed with useless information.