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Confusing pick-up and overcharged.

Reviewed: Sun, May 12, 2019
About Routes: 8.0 /10
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
About QEEQ: 7.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

V.Nemec

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, May 14, 2019
“Rental agent was horrible”
About Routes: 5.7 /10
Lady we set rental up with EXTREMELY RUDE, left us at counter 20 minutes, no explanation. Talking down to us entire time. VERY high pressured and RUDE

A.Harte

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Large SUV | Dodge Durango or similar
Reviewed: Mon, Apr 29, 2019
“It was fine”
About Routes: 9.3 /10
Our car was supposed to be a large SUV we got a mini van... the place is off site which is a bit inconvenient the hours are not great for a super early flight. The customer service was great the agents were super nice.
About QEEQ: 9.0 /10

M.Harding

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Apr 27, 2019
About Routes: 6.7 /10
Pick up at airport took 45 minutes and another hour to get car was very frustrating way to start vacation
About QEEQ: 8.0 /10
Easy to use

H.A

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Economy | Kia Rio or similar
Reviewed: Thu, Feb 7, 2019
“Would not recommend, unsafe vehicles and prices different than advertised.”
About Routes: 5.7 /10
I would not recommend using them. The location was initially unable to provide me with the car I requested (economy car) and instead gave me a jeep wrangler. The vehicle was unsafe to drive and could have resulted in a serious accident as a bolt for the rear control arm/axel was missing and I was informed of this by a stranger since I do not know much about the jeep. Routes did provide me with an alternative vehicle that also seemed to have weird sounds when driving. Additionally, the rate for prepaid tolls does not match the description on their policies (4.99/day + usage) and is significantly higher (11.99/day), resulting in a much higher cost than anticipated. Overall, the staff was nice but vehicles are either worn out or unsafe and the false rate advertised on their website felt like a bait and switch strategy.
About QEEQ: 8.0 /10
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S.Choudhry

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Medium SUV | Nissan Rogue or similar
Reviewed: Sat, Jan 26, 2019
About Routes: 4.0 /10
Terrible experience. Did not get the car I was promised. I waited 2 hours at the counter, 4 cars were returned but she will not give me. She demanded extra 28 dollars per day for the Nissan Rougue that was promised.

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