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Live chat Email us Service Code: 6924294339
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Confusing pick-up and overcharged.

Reviewed: Sun, May 12, 2019
About Routes: 8.0 /10
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
About QEEQ: 7.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

J.Osbaldeston

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Jul 24, 2019
“Great price but inconvenient, wouldn't use this service again for that reason. Just pay the money”
About Routes: 7.7 /10
Distance to rental location is far and shuttle not frequent enough. We bought a Lyft ride to get there $22.00 and almost needed to Lyft again back to airport but the shuttle arrived just then.
About QEEQ: 8.0 /10

Adam C

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Mon, Jul 8, 2019
“Worst rental experience I've had.”
About Routes: 2.0 /10
When we arrived at counter to pick up car, all the staff disappeared into back office. After about 20 minutes standing around waiting I decided to knock on office door to find an employee. About 10 minutes later a staff member emerged from the back and rudely stated to me "I was using the bathroom, is that ok?" By this time, we had been travelling with small children all day and the last thing we needed was a bunch of attitude. Finally got the car after about an hour (they said they had to clean the car before we took it, which we said we didn't need). Upon returning the car, we were told we'd be charged $250 for clean the little bit of sand on the rugs. I sat in the parking lot shaking the floor mats out. Even the shuttle driver said he'd never heard of such a thing and would tell the manager. Very unprofessional. Very rude. Apathetic employees. Takes way too long.

Shekhar Iyer

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, May 24, 2019
“Average Experience, Lot to improve, but Positive vibes”
About Routes: 6.0 /10
The pick up guys are NOT present in the airport unless the customer calls them up for pick-up, STRANGE ! I spent almost an hour waiting :( The car was shaky a bit when driving on highways.
About QEEQ: 8.0 /10

D.Mayer

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Tue, Feb 26, 2019
“A nightmare”
About Routes: 6.0 /10
This was a cluster mess. We wasted a half a day in order to get a vehicle that would work for our needs. We arrive they did not have the jeep that we reserved, I requested i this was a cluster mess. We wasted a half day in order to get a vehicle that would work for our needs. We arrive they did not have the jeep that we reserved, The vehicle they gave us was way too small, and not the Jeep we reserved , we request a larger vehicle they try to charge us for it , The lady at the counter said she cannot upgrade until the manager got back we come back in 2 to 3 hours , When we return there is a different gentleman there and he tried to take care of us because they were going to give us a little bit larger vehicle. But what really made us bad was as we are waiting for that vehicle the couple next to us who only have one bag in a carry on bag with them the gentleman said sir I’m sorry we don’t have your midsize car so we’re gonna have to upgrade you they have giving them up the big full-size SUV that we asked for three hours earlier customer service is horrible this operation was terrible charge but what really made us bad was as we are waiting for that vehicle the couple next to us who only have one bag in a carry on bag with them the gentleman said sir I’m sorry we don’t have your midsize car so we’re gonna have to upgrade you they have giving them up the big full-size SUV that we asked for three hours earlier customer service is horrible this operation was terrible Then come to find out that there was toll violations on that vehicle

H.ZAMUDIO

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Economy | Kia Rio or similar
Reviewed: Fri, Aug 31, 2018
“Excellent”
About Routes: 10.0 /10
Like: what i like to most is the people that works there Mike a manager and Kevin general manager , very nice .
Dislike: EVERTHING WAS NICE

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