Confusing pick-up and overcharged.

Karen C.

United States

Reviewed: Sun, May 12, 2019

About Routes: 8.0 /10

There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.

About QEEQ: 7.0 /10

Routes

Orlando International Airport(MCO)

Orlando

United States

Medium SUV | Nissan Rogue or similar

1 days rental

Relevant Reviews on Routes Orlando Airport

GRUBBS

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, Jul 24, 2019

“Routes was understaffed and ill prepared to service customers.”

About Routes: 5.7 /10

From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.

E.kamonou

United States

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Fri, Jun 21, 2019

About Routes: 10.0 /10

Route overall was goog

About QEEQ: 9.0 /10

S.Zakharieva

United States

1 days rental

Economy | Kia Rio or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, Feb 20, 2019

About Routes: 9.7 /10

At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.

About QEEQ: 9.0 /10

H.A

United States

1 days rental

Economy | Kia Rio or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Feb 7, 2019

“Would not recommend, unsafe vehicles and prices different than advertised.”

About Routes: 5.7 /10

I would not recommend using them. The location was initially unable to provide me with the car I requested (economy car) and instead gave me a jeep wrangler. The vehicle was unsafe to drive and could have resulted in a serious accident as a bolt for the rear control arm/axel was missing and I was informed of this by a stranger since I do not know much about the jeep. Routes did provide me with an alternative vehicle that also seemed to have weird sounds when driving. Additionally, the rate for prepaid tolls does not match the description on their policies (4.99/day + usage) and is significantly higher (11.99/day), resulting in a much higher cost than anticipated. Overall, the staff was nice but vehicles are either worn out or unsafe and the false rate advertised on their website felt like a bait and switch strategy.

About QEEQ: 8.0 /10