Not great car, lots of up selling don’t recommend.

Not a pleasant experience. I was sold insurance on the spot and it was very expensive in California. I had not appreciated just how bad/serious it was to book a car with no insurance. As an international traveler it was even more stressful to find an additional $400 on the spot!!

Easy to use, however implications of not having insurance should be highlighted more to avoid shock and disappointment at the counter….

Easy pick up from Los Angeles airport with quick transfer to depot. Agent tried to upsell everything, we had our own insurance policy but he wasn't taking no for an answer but eventually gave up. Sold us toll pass, stating we wouldn't be able to get anywhere without it. Naively we hadn't done research on this so agreed. Upon return we complained to the customer service desk who removed the toll pass charge so we only paid what we used which was minimal! I have to say we were impressed with how they dealt with this in the end. We would use again.

Very easy to navigate, offering good selection of prices and range of companies.

Very friendly staff and easy access to the vehicles

Easy booking process

We had excellent customer service when dealing with lost and found. The cost of having it mailed to us through Fed Ex (the company they use) would have been exorbitant so luckily we knew someone who could pick it up and mail it to us.

30min wait for shuttle, they bullied me to buy more insurance and then they refused to rent to us because my licensed was Australian and passport was US...despite showing them my Australian residency visa...never had problem with any other agencies.