I was jet lagged and the staff sold me a plate pass which I didn’t need to use once. The insurance was a lot of money and was not transparent ( as in other countries) as to how much it was. There was a lot of upselling going on. I’ve never had that at a car rental before so wasn’t expecting it. The front bumper of the car was loose and I had to keep pushing it back into place.

Easy pick up from Los Angeles airport with quick transfer to depot. Agent tried to upsell everything, we had our own insurance policy but he wasn't taking no for an answer but eventually gave up. Sold us toll pass, stating we wouldn't be able to get anywhere without it. Naively we hadn't done research on this so agreed. Upon return we complained to the customer service desk who removed the toll pass charge so we only paid what we used which was minimal! I have to say we were impressed with how they dealt with this in the end. We would use again.

Very easy to navigate, offering good selection of prices and range of companies.

Lot of extra charge The price will be doubled after this charge And no any company refund the deposit Relly really bad experience

Not easy to contact customer service in airport for any reason

Finally I had a great experience at Fox the counter agent was magnificent, she used my name and was very welcoming and gracious.

Always a great experience

Just wanted to thank Jalissa for being such a PHENOMENAL WOMAN!! I was beyond grateful she helped us while in LA!!