Very good

The staff had a great attitude and patiently explained everything, but we still didn't understand why we had to pay extra at that time. We later found out there were some additional charges.

Car was disgraceful , dirty inside and out. Full of marks and scratches. Charged me additional fees for no reason. Impossible to contact to say I was stuck in traffic and would be late to return car and then charge me an extra day rental for being less than 1 hour late - disgusting customer service and appalling service

So disappointed at Dollar...It was my first time using Dollar (will never use it again) as Easyrentcars gave me a good deal online. When I arrived at Houston IAH airport Dollar car rental counter, the two ladies (named Dee Dee) pulled out my booking records and found out I booked a good deal, they used an excuse and refused to rent the car to me! They whoosed me away from the counter and said: "since you never rented at Dollar before, we did not have your profile, why donot you go any other car rentals???" I was alone in a brand new city and never encountered such situation with rude and unprofessional representatives...

Like: Great vehicle.