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I spotted the Avis scam which would have cost me £44 extra for nothing. Other than that, great car

Reviewed: Tue, Feb 27, 2024
About Avis: 8.0 /10
I like Qeeq because of the fully comprehensive insurance policy on offer. When I got to Avis, I decided to purchase the Excess Insurance Waiver. I was told by the person at the Avis desk that it would cost £83 plus VAT for 4 days. I decided to pay that as £100 was worth it not to be faced with a possible excess of £1,500. When it came to signing the contract, I saw that the cost was £144 and not £100. I asked why. I was told that this was "£83 plus VAT". I knew that this was UTTER NONSENSE and that the person behind the desk did not have a clue what they were talking about. It turns out that car breakdown had been added in for £20 without telling me. And then Avis add a "location surcharge" of 20% of all extras added. So there was 20% added onto the £83 waiver insurance and 20% added onto the £20 car breakdown cover. What an ABSOLUTE SCAM!!! I raised this with the manager and the issue was sorted by giving me half a tank of free petrol as compensation for the "location surcharge" which could not be removed. BE VERY (!!!) CAREFUL WITH ANY OF THE CAR HIRE COMPANIES AND THE HIDDEN EXTRAS THAT THEY TRY TO ADD ON
About QEEQ: 10.0 /10
Economy | Vauxhall Corsa or similar

Relevant Reviews on Avis London Heathrow Airport T2, T3 and T4

Anonymous

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Reviewed: Thu, Nov 13, 2025
About Avis: 10.0 /10
Absolutely fantastic.
About QEEQ: 10.0 /10

Burgess Bowen

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Reviewed: Sat, May 27, 2017
About Avis: 8.0 /10
The car rental company's service was quite good, but the vehicle was not the one we reserved online. We booked a Peugeot 5008, but when we arrived, they informed us that it was no longer available. We had to accept a Citroën C4 Picasso. After accommodating 7 people, the trunk space became very limited, so we ended up driving in relatively cramped conditions for the entire 13-day trip.
About QEEQ: 10.0 /10

Abner Timothy

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Reviewed: Tue, Nov 8, 2016
About Avis: 10.0 /10
Excellent service
About QEEQ: 10.0 /10

Nat Watt

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Reviewed: Sat, Aug 23, 2014
About Avis: 10.0 /10
Great, the procedures were even simpler and more convenient than expected. The car was in good condition, almost brand new.
About QEEQ: 10.0 /10

J.McDougall

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Economy | Ford Fiesta or similar
Reviewed: Mon, Aug 17, 2020
“Painless process through QEEQ and AVIS; very satisfied.”
About Avis: 10.0 /10
Great staff and very little time needed to sort out - got a bigger car than booked (for no extra cost) which was also very fantastic. Would highly recommend.
About QEEQ: 10.0 /10
Painless process with all information needed provided very simply. Great competitive prices - I always use QEEQ and will continue to.

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