Very Good

The overall experience was great. There was no hard selling, and even if you don’t purchase insurance, they won’t pester you endlessly.

In Málaga, Spain, Budget and Avis are located together. After collecting our luggage, we followed the signs directly to the rental area. There were noticeably fewer staff at Budget compared to Goladcar next door. The service staff's English was just enough for communication. We added full insurance, which is very necessary. However, the TOMTOM GPS device was not very good. The guy at the parking lot when returning the car was also very friendly.

Booked a VW Polo, received Citroen C3 with 30k kms on it. Nice, surprisingly spacious, economical. We were very happy with the rental. Budget/Avis did not nitpick at every little scratch that was not listed on the car damages sheet - at pickup there was nobody present, and we were asked to take pictures of any scratches we find that are not marked (we found a few) - and keep the pictures until return, on return they only glanced at the vehicle, said everything is ok and that was it.

The car was good, but budget tried charging us more then we agreed and had to prove the contract price then all of a sudden there where extra for this and that. I told them they could cancel the contract and we go elsewhere. Then they agreed to the costs.