Disappointed

The pick up was very late and the process at the counter took longer than expected. We told them we had dinner booked and were going to be late. It was explained to us that they were training someone. The trainee was very pleasant and apologetic. Could do with a more noticeable vehicle/sinage at pick up as nearly missed it.

Nice staff and convenient place if you in Crawley

Smooth booking

Easy booking, waited a while to be picked up at airport however Brian was very good. Very polite and good fun. Car not ready on collection and had scratches all over it plus a duct taped wing mirror. Very pushy sales pitch to sell insurance excess. Very one tracked into selling products. Otherwise not very engaging at all. Overall car was good, worked out more expensive than estimated. Lots of add ons and small print. Staff just need to relax and explain things without rushing into selling XS protection.

Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!

I will never use easirent again, in fact I will express my feelings to anyone else that needs car hire, the whole experience was horrible