I flew from Los Angeles to Newark and arrived around 5 AM, so there were hardly any lines. The car pickup process was very smooth. I encountered the same two African-American ladies during both of my rentals. They were fast, efficient, and very attentive. Highly recommended.

Personal advisor, attentive throughout the entire process, very convenient. Fast pick-up and drop-off.

Like: Pickup was fast, car is clean n match the model i have requested
Dislike: Maybe the staff could have a short brief to show us how to use the basic functions of the car after handing the car to us

Like: Used computer kiosk once we landed to pull up reservation in rental car section of airport, process was detailed but fairly quick. Printed out small paper, we took that to desk for our rental company, handed them sheet, they got us to our car immediately. Return process was just as simple and quick.
Dislike: Our car was not cleaned between drivers.