There was a one-hour delay during car pickup, but fortunately, it didn't affect much. The car was in good condition, and the procedures were simple. On the last day, the tire had a slow leak. QEEQ customer service was very proactive in providing assistance, but the road assistance service in Germany was disappointing and very slow to respond. Both pickup and drop-off were at Frankfurt International Airport Terminal 2.

The service attitude was great, but the upgraded car model was too large, making it inconvenient to drive in Europe.

When I picked up the car, there was almost no queue. The attendant was a lady who was very patient and both drew and wrote things down to make sure I understood. I got a new Mercedes with only 4,100 kilometers on it, and it performed excellently! Returning the car was also very quick; the staff just took a quick look and let me go. It was a very pleasant car rental experience.

Hertz's service in Europe is also quite good. I used Hertz when I traveled to the US as well—picking up and returning the car was very convenient.