Overall service of the car rental company is good, but the service for customers with language barriers needs improvement. It would be helpful if the store provides a diagram to indicate the pick-up location. When customers have no internet access, the store should allow them to use its network for mobile translation.

Communication was a bit difficult due to language barriers.

Picking up the car at the airport is very convenient, someone directly drives you to the parking lot.

As a priority member, the air conditioning was already on when picking up the car. Excellent service.

Good